We had Hell Pizza for dinner last week, and chose one of their new flavours. I ordered it with a gluten-free base. Five minutes later, the phone rang and it was the local Hell Pizza. They wanted to let me know that the topping for this particular pizza contained gluten, and that although the base and everything else would be gluten-free, the topping wouldn’t. Would I still like to go ahead with my order, or should they change it for something which actually was gluten-free?
Full marks Mt Albert Hell Pizza for excellent customer service, initiative and common sense!